FAQ

How are Solo Delight products made?

Our products are made to order through professional print-on-demand production partners. Production begins after your order is confirmed.

How long does production take?

Most orders require approximately 2–7 business days for production before they are shipped. Production times may be longer during holidays, major sales, or periods of high demand.

Production time is separate from shipping time.

How long does shipping take?

Shipping times depend on the destination, product, fulfillment provider, and shipping method selected during checkout.

Estimated delivery dates are shown at checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or address issues.

Will all items arrive in one package?

Products may be produced at different facilities. If your order contains multiple items, they may arrive in separate packages and on different dates.

You will receive tracking information for each shipment when available.

How do I track my order?

Once your order ships, you will receive a confirmation email containing tracking information.

Tracking updates may take 24–48 hours to appear after the shipping label is created.

Can I change or cancel my order?

Because our products are made to order, we cannot guarantee changes or cancellations after production begins.

Can I change my shipping address?

We may be able to update the address before production or shipment begins. Once an order has shipped, we usually cannot redirect it.

Customers are responsible for entering a complete and accurate delivery address.

What should I do if I ordered the wrong size or color?

Please review the size chart and product details carefully before ordering.

Because each item is made specifically for you, we generally cannot offer returns or replacements when the wrong size, color, or product was selected by the customer.

What if my product arrives damaged or incorrect?

Please include:

Your order number
A description of the problem
A clear photo of the full product
A close-up photo showing the damage, defect, or incorrect print
A photo of the shipping label or packaging when relevant

We will review the issue and determine whether a replacement or refund is appropriate.

Why does the product color look slightly different?

Colors may appear different depending on screen settings, lighting, fabric, material, and printing method.

Small differences between the online image and the finished product are normal and are not usually considered defects.

Do you accept personalized or custom orders?

Personalized products may be available when specifically offered on the product page.

Customers are responsible for reviewing all spelling, names, dates, images, and customization details before placing an order. Personalized products generally cannot be returned unless they arrive damaged, defective, or different from the approved order details.

Do you ship internationally?

International shipping availability is shown during checkout.

Customers may be responsible for customs duties, import taxes, handling charges, or other fees imposed by their country. These charges are not included in the product price unless stated at checkout.