Shipping & Returns

Order Production

Solo Delight products are made to order. After your order is confirmed, it is sent to a production partner for printing and fulfillment.

Most products require approximately 2–7 business days for production. Production times may increase during holidays, promotional periods, or unexpected supply delays.

Production time does not include shipping time.

Shipping

Shipping rates and estimated delivery times are displayed during checkout when available.

Delivery time depends on:

Product type
Production location
Delivery address
Shipping method
Carrier conditions
Holiday or weather-related delays

Delivery dates are estimates and are not guaranteed.

Tracking

When your order ships, tracking information will be sent to the email address used during checkout.

Tracking may take 24–48 hours to update after a shipping label is created.

Some international or economy shipments may have limited tracking.

Multiple Packages

Items in the same order may be produced by different fulfillment facilities. As a result, your order may arrive in multiple packages.

Separate tracking details may be provided for each package.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately at [your support email] if you notice an error. We cannot guarantee that an address can be changed after production or fulfillment begins.

If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before it can be resent.

Delayed or Missing Orders

Before contacting us about a delayed order, please:

Review the tracking information.
Check around the delivery location.
Ask household members or neighbors whether they accepted the package.
Contact the shipping carrier when the tracking shows delivered.

If the package still cannot be located, contact us at [your support email] with your order number.

We will review the shipment information and help determine the next steps. Carrier investigations may take additional time.

Returns

Because our products are made to order, we do not generally accept returns or exchanges for:

Ordering the wrong size
Selecting the wrong color
Changing your mind
Entering an incorrect address
Normal differences in print placement or color
Personalized products with customer-approved information

Please carefully review the product description, size chart, color, quantity, and shipping address before placing your order.

Damaged, Defective, or Incorrect Products

Contact us within 14 days of delivery if your order arrives damaged, defective, misprinted, or different from what you ordered.

Send the following to [your support email]:

Your order number
A description of the issue
A clear photo of the complete item
Close-up photos showing the damage or defect
A photo of the package and shipping label when applicable

After reviewing the information, we may provide a replacement or refund when the issue is confirmed.

Do not return the product unless we provide return instructions.

Exchanges

We do not generally offer direct exchanges because replacement products must be newly manufactured.

If an eligible product is damaged, defective, or incorrect, we may issue a replacement after reviewing the claim.

Cancellations

To request a cancellation, contact us immediately at [your support email].

We will attempt to cancel the order before production begins, but cancellation is not guaranteed. Once production starts, the order may no longer be canceled or refunded.